Are you tired of paying high fees for intercom? Does your business need an advanced yet easy-to-use customer relationship management solution?
Intercom is a great customer communication platform, but customization can be challenging and pricing is pretty high. If you’re a small business owner looking for a similar product at an affordable price, you’ve come to the right place.
In this article, we’ll explore the 10 best alternatives to Intercom, cover their key features, and provide information about their pricing. Let’s get started!
10 Intercom Alternatives You Might Like
Whether you’re looking for AI-powered automated chat responses from your customer relationship management (CRM) software or an efficient ticketing system, our list of the top 10 Intercom alternatives has something for everyone.
Chatwell
Chatway becomes an indispensable sms promotional campaign tool when businesses aim to build meaningful connections with their customers. Its modern and user-friendly live chat interface ensures a hassle-free experience from the start. It is an excellent alternative to Intercom live chat.
Support agents have the power to transform ordinary customer interactions into extraordinary, personalized experiences. Upon receiving an inquiry, these agents are empowered to provide fast responses that meet specific needs, thereby increasing customer satisfaction.
In response to different questions or requests, support agents can easily direct customer interactions to specialized departments such as sales, technical or product, ensuring tailored expert help.
Additionally, the ability to share images and files enables agents to effectively illustrate issues, thereby improving service levels.
With seamless access to real-time customer profiles and purchase history, agents can fine-tune responses based on individual preferences and previous interactions. This personalized touch greatly helps improve the customer experience.
Let’s dive into the notable features that Chatway brings to the table:
- Real-time messaging ensures timely and efficient responses.
- Customizable chat widget for a polished and professional look.
- Chat transcripts provide a comprehensive, context-rich support experience.
- Canned responses provide consistent answers and speed resolution.
- File and image sharing enhances communication and problem solving.
- Agent availability status, a feature that enables the skilled management of customer expectations.
- Easily assign customer interactions to specialized departments.
advantage
- Free to use
- Excellent customer service
- Available on mobile and desktop
Pricing: Chatway is available for free. Try it here!
Live Chat
LiveChat is a great choice for teams focused on chat and messaging because it is a complete customer service platform. It helps businesses manage communications, generate leads, and increase sales.
This klaviyo pricing: are you getting the most value from your emails? live chat app helps collect customer data and provide personalized, proactive support to each customer. You can automate responses, segment website visitors to better meet their needs, and let your chatbot generate leads!
Key Features:
- Live Chat Tool
- Efficient ticketing system
- Targeted customer engagement
- Comprehensive team management
- Advanced security and encryption
- Canned responses with suggestions
- Over 200 possible integrations
Pricing:
- Entry level: $20/month
- Team: $41 per month
- Business: $59/month
- Enterprise: Contact for pricing details
HubSpot
HubSpot is a customer relationship management software that connects your marketing, sales, content management, and customer service teams on a single platform to help you grow your business.
HubSpot’s customer service software helps deepen relationships and increase team efficiency. You can use it to identify opportunities for improvement, support customers by resolving their issues faster, and provide a seamless experience with omnichannel messaging.
Key Features:
- Customer Portal
- knowledge base
- Incoming calls
- Live Chat Application
- Live chat tool for websites
- Omnichannel Messaging
- Conversion API
- Service Analysis
- Internet Phone
Pricing:
- Free: $0/month
- Entry level: $45/month
- Professional: $450 per month
- Enterprise: $1,200/month
HelpCrunch
HelpCrunch is a one-stop platform for building stronger customer relationships. It has a multi-channel live chat application that you can customize to suit your needs and brand style.
There are many different turkey data tools on HelpCrunch that businesses can use to enhance their workflows, such as knowledge bases, chatbots , pop-ups, and email marketing , to name a few.
Popups are a great tool because they can increase lead conversion rates at every stage of the funnel.
Key Features:
- Live chat tool for websites
- knowledge base
- Shared Inbox
- Email Marketing
- Targeted pop-ups
- Mobile Software Development Kit
- Many integration options
Pricing:
- Basic: $12/month
- Pro: $20/month
- Unlimited: $620/month
Olark
If you own a small business and are looking for a live chat solution to engage with your customers, you might want to consider Olark. The software lets you chat with potential customers in real time, organize your data, and apply insights.
The system helps save transcripts of live chats, allowing you to return to them for future reference or to identify keywords for insight analysis. You can also use them for canned responses , which is great for generating leads.
