If you’re feeling particularly brave, you might suggest a date and time for next contact, but this approach often results in delayed responses or miscommunication, and the prospect may get a little evasive, which is not good for either party.


Tip: The following responses and coping methods can be used in face-to-face calls or meetings, as well as in emails. You can modify and adjust them according to your own situation.

1Identify the top three obstacles and ask the prospect to choose one of them.
That’s totally understandable. Most of our customers need time to think it through. Could it be that you’re worried about the cost, implementation, or not being too sure about what you’ve heard from us?

After you say this, stop talking. Wait until the prospect tells you which obstacle they are focusing on, or identifies another reason that is holding them back.

2Please allow me to speak frankly
Hmm. If I believed that you were making the wrong decision, how might I tell you that without you getting upset?

Most of the time I when hear, ‘Let me think about it,’ what people really mean is ‘No thanks.’ Can you tell me is that what’s happening here today?

Many foreign trade salesmen generally dare not raise this question because they think it will sow negative emotions in potential customers to some extent. David Sandler, the founder of Sandler Training, once said: You can’t lose what you don’t have.

If you need a truth you can ask this

question. This way you will know whether there is still a chance for cooperation, and if not, both parties can save more time.

4Request next step
Okay, well that makes sense. I think I’d be saying the same to you about now. What should we do next so that I properly understand when and if I should follow up, or just close the file and move on?

The beauty of this approach is that you’re trying to reach a consensus with your prospect and use that Chinese Overseas Africa Number Data alignment to elicit what happens next.

Maybe you’ll have the opportunity to schedule a call for next week, when the prospect will commit to giving you a final decision. That’s better than having no idea what’s going on.

How to effectively respond to various tricky questions and sales objections raised by customers during the purchase process in English: https://hongbanzhuan.com/tag/objection-handling/
5Set a time frame
Makes sense. Tell me, if I don’t hear back from you by [date], what should I do?

This question is probably the simplest

and most straightforward option on this list. Give it a try, and you might be surprised at the important information you’ll uncover, and the new opportunities that arise.

6Ask what will change
Interesting. Can I ask what specifically Brazil Phone Number List you’ll be thinking over? How can I help you think through those points right now?

Often when a prospect says they want to “think it through,” they’re actually thinking about the information they already know, or about what they’re unsure about your product. Sometimes, it’s not helpful for them to do this on their own, so you can help them “think it through” and push them to make a clearer decision.

7Identify key stakeholders
I understand. As you and your team are considering your final decision, is there anyone who’s on the fence I should speak with? Are there talking points I can arm you with in these conversations?

At the end of the decision-making process, your prospect will likely meet with other stakeholders to make a final vendor selection.

This is your last chance to give the prospect the talking points they need. Ask if there is anyone else you should talk to, and let them know you are happy to provide any last-minute support the prospect needs.

8Tell them you’ll follow up
Great. I’ll follow up with you on Monday. How does that sound?

Prospects may sit around thinking about it until the opportunity has passed. To avoid this, set a firm timeline for yourself and set expectations with your prospects that they should have a decision by the next contact. So give them a workable timeline (perhaps five to seven business days) and leave them plenty of time to meet with other stakeholders.

If they haven’t decided by then, set new expectations and move your timeline forward to create a sense of urgency.

Finally, RedBrick has prepared many English responses for you to deal with similar questions, such as:

What’s your best response when a customer says “I’ll get back to you”?
When a customer says “It’s not a good time to buy”, you can respond with a