Legal compliance in the rental of databases Have you ever wondered if it is legal to rent a database with emails? The answer is quite clear and may be very different from what you have in mind: yes, it can be done and it is completely legal . However, to […]
If you have a customer service department , no matter how small, you have probably wondered if the script used is the right one. How you interact with the user is vital in most cases, whether by email or by phone. Today we will tell you several keys to improve […]
If you own a call center , you know that analytics is key to understanding behaviors, habits, and trends. Analyzing data after each session is vitally important, but it’s not enough. Technology now offers the possibility of introducing predictive analytics into the equation , a big data -driven system that […]
The rise of cybercrime is bad news for any company that uses the Internet, but even more so for call centers . They deal with personal data of hundreds or thousands of people, so breaches can lead to more problems than just a shutdown or extortion. Today we tell you […]
