Instead of focusing on listening to the customer and developing their business based on feedback, they focused on minimizing customer service expenses. At the same time that they leave thousands of current clients (potential promoters) a day desperate with their problems, they have a hundred commercial agents calling potential clients and trying to get new clients. These clients who never have their problem solved will in no case be promoters but rather detractors of your business. What you have to do is focus all your business development attention on that negative feedback and improve the processes so that it decreases.

What we achieve in this

way is not to increase customer service expenses, but rather to increase sales because each satisfied customer not only stays with us, reducing customer loss (Churn), but is once again a promoter of our business. . It is not as easily measurable as new Vietnam Phone Number Data contracts, but it is a strategic way of looking at long-term business development. The following image visualizes the strength of customer satisfaction when it is achieved perfectly. Smiley really bothers our clients is information that many companies do not seem to want to receive. It is the information that we process in our customer service.

Phone Number Data

For any company there

should be no more important information than the comments of its customers. I would say that above all criticism or negative opinion is interesting for a person who wants to develop the business. Positive feedback is good for our ego and mood, but the improvement is France Phone Number List in the criticism. That said, you have to think about why so many large companies make It is a joke and it is common information today that getting to speak to a customer service person at a teleoperator or energy supplier company is practically impossible.