Challenge for companies is to always deliver a better experience to their consumers . In a market with so much competition and increasingly demanding users . It is essential to have as much information as possible about those who buy or want to buyfrom you. Which requires efficient customer management work. If, for a long time. Consumers were not among the main focuses of any company. Today. The situation has changed.And it is necessary to deliver much more than a quality productservice or a more competitive price. Customers are looking for a more complete experience, and you will only offer this by understanding their behavior. To learn more about this concept. The advantages for your organization and what to do to apply customer management to your business.

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The focus of companies was exclusively on increasing sales, promotion and publicity of their products. The idea was to bombard the consumer as Albania Phone Number List much as possible with ads, advertisements, messages and the most varied types of communication in order to record a greater number of sales. With digital transformation, easier access to technology resources and tools and, most importantly, greater contact between consumers, this attitude needed to be changed. This gives rise to customer management, which has as its main objective the attraction, retention and loyalty of consumers. The focus now is to be as close to them as possible.

Short, this concept represents a set of actions

Better understand the consumer’s needs, transform this information into actions and, in this way, establish a relationship based on the Sweden Phone Number List experience as a whole, not restricted to just a commercial transaction between two parties. From these actions, the objective is to prevent the customer from buying from you and then being competed by the competition again. The idea is to get closer and create a bond that goes beyond the customer’s need to buy a product and/or service. With the help of technology , for example, it is possible to make this work much more precise. How important is this concept and how to put it into practice.